Item - Amazon Connect
ContentsSee Also

Item

An item - message or event - that has been sent.

Contents

AbsoluteTime

The time when the message or event was sent.

It's specified in ISO 8601 format: yyyy-MM-ddThh:mm:ss.SSSZ. For example, 2019-11-08T02:41:28.172Z.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 100.

Required: No

Attachments

Provides information about the attachments.

Type: Array of AttachmentItem objects

Required: No

ContactId

The contactId on which the transcript item was originally sent. This field is populated only when the transcript item is from the current chat session.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 256.

Required: No

Content

The content of the message or event.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 16384.

Required: No

ContentType

The type of content of the item.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 100.

Required: No

DisplayName

The chat display name of the sender.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 256.

Required: No

Id

The ID of the item.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 256.

Required: No

MessageMetadata

The metadata related to the message. Currently this supports only information related to message receipts.

Type: MessageMetadata object

Required: No

ParticipantId

The ID of the sender in the session.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 256.

Required: No

ParticipantRole

The role of the sender. For example, is it a customer, agent, or system.

Type: String

Valid Values: AGENT | CUSTOMER | SYSTEM | CUSTOM_BOT | SUPERVISOR

Required: No

RelatedContactId

The contactId on which the transcript item was originally sent. This field is only populated for persistent chats when the transcript item is from the past chat session. For more information, see Enable persistent chat.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 256.

Required: No

Type

Type of the item: message or event.

Type: String

Valid Values: TYPING | PARTICIPANT_JOINED | PARTICIPANT_LEFT | CHAT_ENDED | TRANSFER_SUCCEEDED | TRANSFER_FAILED | MESSAGE | EVENT | ATTACHMENT | CONNECTION_ACK | MESSAGE_DELIVERED | MESSAGE_READ

Required: No

See Also

For more information about using this API in one of the language-specific AWS SDKs, see the following: