# AgentInfo
<a name="API_AgentInfo"></a>

Information about the agent who accepted the contact.

## Contents
<a name="API_AgentInfo_Contents"></a>

 ** AcceptedByAgentTimestamp **   <a name="connect-Type-AgentInfo-AcceptedByAgentTimestamp"></a>
The timestamp when the contact was accepted by the agent.  
Type: Timestamp  
Required: No

 ** ActiveRegion **   <a name="connect-Type-AgentInfo-ActiveRegion"></a>
The Region where the agent was active when they handled the contact. For Amazon Connect Global Resiliency instances enabled for global routing, this indicates the Region in which the agent's session was established at the time of the contact.  
Type: String  
Length Constraints: Minimum length of 0. Maximum length of 1024.  
Required: No

 ** AfterContactWorkDuration **   <a name="connect-Type-AgentInfo-AfterContactWorkDuration"></a>
The difference in time, in whole seconds, between `AfterContactWorkStartTimestamp` and `AfterContactWorkEndTimestamp`.  
Type: Integer  
Valid Range: Minimum value of 0.  
Required: No

 ** AfterContactWorkEndTimestamp **   <a name="connect-Type-AgentInfo-AfterContactWorkEndTimestamp"></a>
The date and time when the agent ended After Contact Work for the contact, in UTC time. In cases when agent finishes doing `AfterContactWork` for chat contacts and switches their activity status to offline or equivalent without clearing the contact in CCP, discrepancies may be noticed for `AfterContactWorkEndTimestamp`.  
Type: Timestamp  
Required: No

 ** AfterContactWorkStartTimestamp **   <a name="connect-Type-AgentInfo-AfterContactWorkStartTimestamp"></a>
The date and time when the agent started doing After Contact Work for the contact, in UTC time.  
Type: Timestamp  
Required: No

 ** AgentInitiatedHoldDuration **   <a name="connect-Type-AgentInfo-AgentInitiatedHoldDuration"></a>
The total hold duration in seconds initiated by the agent.  
Type: Integer  
Valid Range: Minimum value of 0.  
Required: No

 ** AgentPauseDurationInSeconds **   <a name="connect-Type-AgentInfo-AgentPauseDurationInSeconds"></a>
Agent pause duration for a contact in seconds.  
Type: Integer  
Valid Range: Minimum value of 0.  
Required: No

 ** Capabilities **   <a name="connect-Type-AgentInfo-Capabilities"></a>
The configuration for the allowed video and screen sharing capabilities for participants present over the call. For more information, see [Set up in-app, web, video calling, and screen sharing capabilities](https://docs.aws.amazon.com/connect/latest/adminguide/inapp-calling.html) in the *Connect Customer Administrator Guide*.  
Type: [ParticipantCapabilities](API_ParticipantCapabilities.md) object  
Required: No

 ** ConnectedToAgentTimestamp **   <a name="connect-Type-AgentInfo-ConnectedToAgentTimestamp"></a>
The timestamp when the contact was connected to the agent.  
Type: Timestamp  
Required: No

 ** DeviceInfo **   <a name="connect-Type-AgentInfo-DeviceInfo"></a>
Information regarding Agent’s device.  
Type: [DeviceInfo](API_DeviceInfo.md) object  
Required: No

 ** HierarchyGroups **   <a name="connect-Type-AgentInfo-HierarchyGroups"></a>
The agent hierarchy groups for the agent.  
Type: [HierarchyGroups](API_HierarchyGroups.md) object  
Required: No

 ** Id **   <a name="connect-Type-AgentInfo-Id"></a>
The identifier of the agent who accepted the contact.  
Type: String  
Length Constraints: Minimum length of 1. Maximum length of 256.  
Required: No

 ** PreviewEndTimestamp **   <a name="connect-Type-AgentInfo-PreviewEndTimestamp"></a>
The timestamp when the agent finished previewing the contact.  
Type: Timestamp  
Required: No

 ** StateTransitions **   <a name="connect-Type-AgentInfo-StateTransitions"></a>
List of `StateTransition` for a supervisor.  
Type: Array of [StateTransition](API_StateTransition.md) objects  
Required: No

 ** VoiceEnhancementMode **   <a name="connect-Type-AgentInfo-VoiceEnhancementMode"></a>
The voice enhancement mode used by the agent as the call is ending. Valid values: VOICE\_ISOLATION \| NOISE\_SUPPRESSION \| NONE. A value of null indicates this mode has not yet been set for this user.  
Type: String  
Valid Values: `VOICE_ISOLATION | NOISE_SUPPRESSION | NONE`   
Required: No

## See Also
<a name="API_AgentInfo_SeeAlso"></a>

For more information about using this API in one of the language-specific AWS SDKs, see the following:
+  [AWS SDK for C\+\+](https://docs.aws.amazon.com/goto/SdkForCpp/connect-2017-08-08/AgentInfo) 
+  [AWS SDK for Java V2](https://docs.aws.amazon.com/goto/SdkForJavaV2/connect-2017-08-08/AgentInfo) 
+  [AWS SDK for Ruby V3](https://docs.aws.amazon.com/goto/SdkForRubyV3/connect-2017-08-08/AgentInfo)