CrossChannelBehavior

Defines the cross-channel routing behavior that allows an agent working on a contact in one channel to be offered a contact from a different channel.

Contents

BehaviorType

Specifies the other channels that can be routed to an agent handling their current channel.

Type: String

Valid Values: ROUTE_CURRENT_CHANNEL_ONLY | ROUTE_ANY_CHANNEL

Required: Yes

See Also

For more information about using this API in one of the language-specific AWS SDKs, see the following:

• AWS SDK for C++

• AWS SDK for Go

• AWS SDK for Java V2

• AWS SDK for Ruby V3