# CrossChannelWorkloadBehavior
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Defines the cross-channel and workload type routing behavior that allows an agent working on a contact to be offered a contact from a different channel or workload type.

## Contents
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 ** ChannelWorkloadBehaviorType **   <a name="connect-Type-CrossChannelWorkloadBehavior-ChannelWorkloadBehaviorType"></a>
Specifies the routing behavior for an agent handling their current channel and workload type.  
Type: String  
Valid Values: `ROUTE_CURRENT_CHANNEL_CURRENT_WORKLOADTYPE_ONLY | ROUTE_CURRENT_CHANNEL_ANY_WORKLOADTYPE_ONLY | ROUTE_ANY_CHANNEL_ANY_WORKLOAD_TYPE`   
Required: No

## See Also
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For more information about using this API in one of the language-specific AWS SDKs, see the following:
+  [AWS SDK for C\+\+](https://docs.aws.amazon.com/goto/SdkForCpp/connect-2017-08-08/CrossChannelWorkloadBehavior) 
+  [AWS SDK for Java V2](https://docs.aws.amazon.com/goto/SdkForJavaV2/connect-2017-08-08/CrossChannelWorkloadBehavior) 
+  [AWS SDK for Ruby V3](https://docs.aws.amazon.com/goto/SdkForRubyV3/connect-2017-08-08/CrossChannelWorkloadBehavior)