NumericQuestionPropertyValueAutomation

Information about the property value used in automation of a numeric questions. Label values are associated with minimum and maximum values for the numeric question.

• Sentiment scores have a minimum value of -5 and maximum value of 5.

• Duration labels, such as NON_TALK_TIME, CONTACT_DURATION, AGENT_INTERACTION_DURATION, CUSTOMER_HOLD_TIME have a minimum value of 0 and maximum value of 28800.

• Percentages have a minimum value of 0 and maximum value of 100.

• NUMBER_OF_INTERRUPTIONS has a minimum value of 0 and maximum value of 1000.

Contents

Label

The property label of the automation.

Type: String

Valid Values: OVERALL_CUSTOMER_SENTIMENT_SCORE | OVERALL_AGENT_SENTIMENT_SCORE | NON_TALK_TIME | NON_TALK_TIME_PERCENTAGE | NUMBER_OF_INTERRUPTIONS | CONTACT_DURATION | AGENT_INTERACTION_DURATION | CUSTOMER_HOLD_TIME

Required: Yes

See Also

For more information about using this API in one of the language-specific AWS SDKs, see the following:

• AWS SDK for C++

• AWS SDK for Go

• AWS SDK for Java V2

• AWS SDK for Ruby V3