PersistentChat - Amazon Connect


Enable persistent chats. For more information about enabling persistent chat, and for example use cases and how to configure for them, see Enable persistent chat.



The contactId that is used for rehydration depends on the rehydration type. RehydrationType is required for persistent chat.

  • ENTIRE_PAST_SESSION: Rehydrates a chat from the most recently terminated past chat contact of the specified past ended chat session. To use this type, provide the initialContactId of the past ended chat session in the sourceContactId field. In this type, Amazon Connect determines the most recent chat contact on the specified chat session that has ended, and uses it to start a persistent chat.

  • FROM_SEGMENT: Rehydrates a chat from the past chat contact that is specified in the sourceContactId field.

The actual contactId used for rehydration is provided in the response of this API.

Type: String


Required: No


The contactId from which a persistent chat session must be started.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 256.

Required: No

See Also

For more information about using this API in one of the language-specific AWS SDKs, see the following: