Reference - Amazon Connect

Reference

Well-formed data on a contact, used by agents to complete a contact request. You can have up to 4,096 UTF-8 bytes across all references for a contact.

Contents

Type

The type of the reference.

Type: String

Valid Values: URL | ATTACHMENT | NUMBER | STRING | DATE | EMAIL

Required: Yes

Value

A valid value for the reference. For example, for a URL reference, a formatted URL that is displayed to an agent in the Contact Control Panel (CCP).

Type: String

Length Constraints: Minimum length of 0. Maximum length of 4096.

Required: Yes

See Also

For more information about using this API in one of the language-specific AWS SDKs, see the following: