RoutingProfileQueueReference

Contains the channel and queue identifier for a routing profile.

Contents

Channel

The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.

Type: String

Valid Values: VOICE | CHAT | TASK

Required: Yes

QueueId

The identifier for the queue.

Type: String

Required: Yes

See Also

For more information about using this API in one of the language-specific AWS SDKs, see the following:

• AWS SDK for C++

• AWS SDK for Java V2

• AWS SDK for Ruby V3