OnZendeskTicketCreate - Amazon Connect
Type conditionPriority conditionStatus conditionRequesterId conditionSubmitterId conditionAssigneeId conditionOrganizationId conditionBrandId conditionFormId conditionExternalId conditionChannel conditionTags condition

OnZendeskTicketCreate

Type condition

Parameters

  • Operator - "EQUALS"

  • Operands – An array of string, array length can only be 1. Value is one of "question", "incident", "problem", "task"

  • ComparisonValue – "$.ThirdParty.Zendesk.TicketCreate.Type"

  • Negate - true or false. If set to true, it means If ticket type does not equal to the type specified in the Operands.

Priority condition

Parameters

  • Operator - "EQUALS"

  • Operands – An array of string, array length can only be 1. Value is one of "low", "normal", "high", "urgent"

  • ComparisonValue – "$.ThirdParty.Zendesk.TicketCreate.Priority"

  • Negate - true or false. If set to true, it means If ticket priority does not equal to the priority specified in the Operands.

Status condition

Parameters

  • Operator - "EQUALS"

  • Operands – An array of string, array length can only be 1. Value is one of "open", "pending", "solved", "close", "hold"

  • ComparisonValue – "$.ThirdParty.Zendesk.TicketCreate.Status"

  • Negate - true or false. If set to true, it means If ticket status does not equal to the status specified in the Operands..

RequesterId condition

Parameters

  • Operator - "EQUALS"

  • Operands – An array of string, array length can only be 1. Value is a requester id.

  • ComparisonValue – "$.ThirdParty.Zendesk.TicketCreate.RequesterId"

  • Negate - true or false. If set to true, it means If requester id does not equal to the requester id specified in the Operands..

SubmitterId condition

Parameters

  • Operator - "EQUALS"

  • Operands – An array of string, array length can only be 1. Value is a submitter id.

  • ComparisonValue – "$.ThirdParty.Zendesk.TicketCreate.SubmitterId"

  • Negate - true or false. If set to true, it means If submitter id does not equal to the submitter id specified in the Operands..

AssigneeId condition

Parameters

  • Operator - "EQUALS"

  • Operands – An array of string, array length can only be 1. Value is an assignee id.

  • ComparisonValue – "$.ThirdParty.Zendesk.TicketCreate.AssigneeId"

  • Negate - true or false. If set to true, it means If assignee id does not equal to the assignee id specified in the Operands..

OrganizationId condition

Parameters

  • Operator - "EQUALS"

  • Operands – An array of string, array length can only be 1. Value is an organization id.

  • ComparisonValue – "$.ThirdParty.Zendesk.TicketCreate.OrganizationId"

  • Negate - true or false. If set to true, it means If organization id does not equal to the organization id specified in the Operands..

BrandId condition

Parameters

  • Operator - "EQUALS"

  • Operands – An array of string, array length can only be 1. Value is a brand id.

  • ComparisonValue – "$.ThirdParty.Zendesk.TicketCreate.BrandId"

  • Negate - true or false. If set to true, it means If brand id does not equal to the brand id specified in the Operands.

FormId condition

Parameters

  • Operator - "EQUALS"

  • Operands – An array of string, array length can only be 1. Value is a form id.

  • ComparisonValue – "$.ThirdParty.Zendesk.TicketCreate.FormId"

  • Negate - true or false. If set to true, it means If form id does not equal to the form id specified in the Operands.

ExternalId condition

Parameters

  • Operator - "EQUALS"

  • Operands – An array of string, array length can only be 1. Value is an external id.

  • ComparisonValue – "$.ThirdParty.Zendesk.TicketCreate.ExternalId"

  • Negate - true or false. If set to true, it means If external id does not equal to the external id specified in the Operands.

Channel condition

Parameters

  • Operator - "EQUALS"

  • Operands – An array of string, array length can only be 1. Value is a channel string.

  • ComparisonValue – "$.ThirdParty.Zendesk.TicketCreate.Channel"

  • Negate - true or false. If set to true, it means If channel value does not equal to the channel string specified in the Operands.

Tags condition

Parameters

  • Operator - "CONTAINS"

  • Operands – An array of string, array length can only be 1. Value is a tag string.

  • ComparisonValue – "$.ThirdParty.Zendesk.TicketCreate.Tags"

  • Negate - true or false. If set to true, it means If tag value does not equal to the tag string specified in the Operands.