TransferContactToQueue - Amazon Connect


This action places a contact that is not already in a queue into the contact's TargetQueue. If the contact has already been put into a queue (meaning that it is currently being routed to an agent, being joined to an agent, or is connected to an agent), the action fails.

Parameter object

No parameters are expected.

Results and conditions



  • QueueAtCapacity - if the destination queue is at capacity and the contact cannot be queued within it.

  • NoMatchingError - if no other Error matches.


This action is supported in inbound contact flows and transfer flows. It is not supported in whisper flows, customer queue flows, or hold flows.

Corresponding block in the UI

Transfer to queue