Embed the Connect Customer Contact Control Panel (CCP) into Salesforce

The core functionality of the Connect Customer CTI Adapter provides a WebRTC browser-based Contact Control Panel (CCP) within Salesforce. The Connect Customer CTI integration consists of two components:

For a detailed walk-through and setup of the full CTI Adapter capabilities for Salesforce Lightning, see the Connect Customer CTI Adapter for Salesforce Lightning installation guide.

For the CTI Adapter for Salesforce Classic, see the Connect Customer CTI Adapter for Salesforce Classic installation guide.

We recommend that you initially install the package into your Salesforce sandbox. After the package is installed, you can configure your Salesforce Call Center configuration within Salesforce.