About mapping destinations - Amazon Connect

About mapping destinations

A mapping destination is your mapping from a source to a standard definition that is already defined in Amazon Connect.

The following table lists the supported mapping destinations.

Source object Destination: Customer, Product, Order, Case

S3

Any

Salesforce-Account

Customer

Salesforce-Contact

Customer

Zendesk-users

Customer

Marketo-leads

Customer

Servicenow-sys_user

Customer

Segment-Identify

Customer

Segment-Customer

Customer

Shopify-Customer

Customer

Shopify-DraftOrder

Order

Salesforce-Asset

Product

Zendesk-tickets

Case

Servicenow-task

Case

Servicenow-incident

Case