Accept a task - Amazon Connect

Accept a task

  1. Whenever you set your status in the CCP to Available, Amazon Connect can deliver tasks to you, based on the settings in your routing profile.

  2. When a task arrives, choose Accept task.

  3. Review the description of the task, and choose the links as needed to complete the task.

  4. When you've completed the task, choose End task.

  5. You will then be in ACW. When finished, choose Close contact.