Additional resources for Amazon Connect

In addition to using the contents of this guide, you can learn more about Amazon Connect by using the following resources.

Amazon Connect API Reference

The Amazon Connect API Reference describes the API actions that are used to set up and manage your contact center.

Amazon Connect Participant Service API Reference

The Amazon Connect Participant Service API Reference describes the API actions that are used to manage chat participants, such as agents and customers.

Amazon AppIntegrations Service API Reference

The Amazon AppIntegrations Service API Reference describes the API actions that you can use to configure connections to external applications.

Contact Lens for Amazon Connect API Reference

The Amazon Connect Contact Lens API Reference describes the API actions that you can use to access an up-to-date transcript, along with all the associated conversation characteristics while a call is still in progress. This helps to reduce the need for agents to write detailed call summaries and enables a seamless handoff from one agent to another during a call transfer.

Amazon Connect Customer Profiles API

The Amazon Connect Customer Profiles API Reference describes the API actions that you can use to manage domains and profiles.

Amazon Connect Voice ID API Reference

The Amazon Connect Voice ID API Reference describes the API actions that provide real-time caller authentication and fraud screening.

Amazon Connect Wisdom API Reference

The Amazon Connect Wisdom API Reference describes the API actions that deliver information to agents to help them solve customer issues.

Amazon Connect Streams

The Amazon Connect Streams documentation describes how to integrate your existing web applications with Amazon Connect. Streams gives you the power to embed the Contact Control Panel (CCP) UI components into your page, and/or handle agent and contact state events directly giving you the power to control agent and contact state through an object oriented event driven interface. You can use the built in interface or build your own from scratch: Streams gives you the power to choose.

Amazon Connect Chat UI Examples

The Amazon Connect Chat SDK and Sample Implementations provides examples of how to enable your app to engage with Amazon Connect chat.