Additional resources for Amazon Connect

In addition to using the contents of this guide, you can learn more about Amazon Connect by using the online resources listed in this topic.

Amazon Connect Service API documentation

The Amazon Connect Service API Documentation provides details about all the operations, types, inputs and outputs, and error codes.

Amazon Connect Participant Service API

The Amazon Connect Participant Service API provides details about the APIs used by chat participants, such as agents and customers.

Amazon Connect Streams

Use the Amazon Connect Streams documentation to integrate your existing web applications with Amazon Connect. Streams gives you the power to embed the Contact Control Panel (CCP) UI components into your page, and/or handle agent and contact state events directly giving you the power to control agent and contact state through an object oriented event driven interface. You can use the built in interface or build your own from scratch: Streams gives you the power to choose.

Amazon Connect Chat SDK and sample implementations

See the Amazon Connect Chat SDK and Sample Implementations for examples of how to enable your app to engage with Amazon Connect chat.