Additional resources for Amazon Connect
In addition to using the contents of this guide, you can learn more about Amazon Connect by using the following resources.
Resources
- Amazon Connect API Reference
- Amazon Connect Participant Service API Reference
- Amazon AppIntegrations Service API Reference
- Contact Lens for Amazon Connect API Reference
- Amazon Connect Customer Profiles API
- Amazon Connect Voice ID API Reference
- Amazon Connect Wisdom API Reference
- Amazon Connect Streams
- Amazon Connect Chat UI Examples
Amazon Connect API Reference
The Amazon Connect API Reference describes the API actions that are used to set up and manage your contact center.
Amazon Connect Participant Service API Reference
The Amazon Connect Participant Service API Reference describes the API actions that are used to manage chat participants, such as agents and customers.
Amazon AppIntegrations Service API Reference
The Amazon AppIntegrations Service API Reference describes the API actions that you can use to configure connections to external applications.
Contact Lens for Amazon Connect API Reference
The Amazon Connect Contact Lens API Reference describes the API actions that you can use to access an up-to-date transcript, along with all the associated conversation characteristics while a call is still in progress. This helps to reduce the need for agents to write detailed call summaries and enables a seamless handoff from one agent to another during a call transfer.
Amazon Connect Customer Profiles API
The Amazon Connect Customer Profiles API Reference describes the API actions that you can use to manage domains and profiles.
Amazon Connect Voice ID API Reference
The Amazon Connect Voice ID API Reference describes the API actions that provide real-time caller authentication and fraud screening.
Amazon Connect Wisdom API Reference
The Amazon Connect Wisdom API Reference describes the API actions that deliver information to agents to help them solve customer issues.
Amazon Connect Streams
The Amazon Connect Streams
Amazon Connect Chat UI Examples
The Amazon Connect Chat SDK and Sample Implementations