Select your cookie preferences

We use essential cookies and similar tools that are necessary to provide our site and services. We use performance cookies to collect anonymous statistics, so we can understand how customers use our site and make improvements. Essential cookies cannot be deactivated, but you can choose “Customize” or “Decline” to decline performance cookies.

If you agree, AWS and approved third parties will also use cookies to provide useful site features, remember your preferences, and display relevant content, including relevant advertising. To accept or decline all non-essential cookies, choose “Accept” or “Decline.” To make more detailed choices, choose “Customize.”

Preferences
Contact Us
Feedback
AWS Documentation
Create an AWS Account
Using Amazon Connect with third-party cookies - Amazon Connect
Google Chrome

Using Amazon Connect with third-party cookies

PDFRSS

Google Chrome

On Jul 22, 2024, Google announced that they no longer plan to deprecate third-party cookies and instead will provide an opt-in mechanism for deprecating third-party cookies. Amazon Connect uses third-party cookies for authentication. With this announcement, Amazon Connect customers using Google Chrome no longer need to upgrade to StreamsJS or CTI Adapter versions that address third-party cookie deprecation, which were planned for release in Q3 2024. No customer action is needed at this time.

Previous topic:

Embed a custom CCP

Need help?

PrivacySite termsCookie preferences
© 2025, Amazon Web Services, Inc. or its affiliates. All rights reserved.