Security profile permissions for using third-party applications in Amazon Connect - Amazon Connect
Third-party application permissions

Security profile permissions for using third-party applications in Amazon Connect

This topic describes the security profiles permissions that are required to access third-party applications that you have onboarded and associated. For a list of third-party application permissions and their API name, see List of security profile permissions in Amazon Connect.

Third-party application permissions

Note

After associating an application to an instance, you may have to wait up to 10 minutes to see the application appear the security profiles Agent Applications menu.

Any applications that you have onboarded to AWS and associated with your Amazon Connect instance will appear on the security profiles Agent Applications menu, as in the following image:

Applications that have been onboarded will appear in the Agent applications menu.
Note

You will also need to give access to the CCP in order for the app launcher menu to appear.

Applied access permissions for the CCP Access Contact Control Panel.

After you have given permissions, you can review how to Access third-party applications in the Amazon Connect agent workspace.