Attachments are not appearing in chats - Amazon Connect

Attachments are not appearing in chats

The following issues may cause attachments to not display for your agents using chat.

Internal firewall settings are preventing access

Check that your firewall isn't preventing agents from accessing the files in your Amazon S3 bucket. You may need to add the Amazon S3 bucket where your files are stored to your domain allow list. For more information, see Set up your network.

Attachments are too large, too many, or don't meet file type requirements

Check that the attachments meet the size, number, and file type requirements. For more information, see Feature specifications.

To calculate the size of an attachment (artifactSizeInBytes), use a third-party tool such as File.size.