Change your audio device settings - Amazon Connect

Change your audio device settings

If your organization is using a customized version of the Contact Control Panel (CCP), you can use it to change your audio device settings.


Developers: for more information about enabling this feature, see the Amazon Connect Streams documentation on GitHub.

To change your audio settings

  1. In your CCP, choose Settings. The Settings dialog box appears, similar to the following image.

  2. Under Audio devices, use the dropdown to select your Speaker, Microphone, and Ringer.


    If you use Firefox, you can change your Microphone device setting. To change your speaker and ringer, use your computer settings.