Change your audio device settings in the CCP - Amazon Connect

Change your audio device settings in the CCP


Developers: for more information about enabling this feature, see the Amazon Connect Streams documentation on GitHub.

To change your audio settings in the Contact Control Panel (CCP)
  1. In your CCP, choose Settings. The Settings dialog box appears, similar to the following image.

  2. Under Audio devices, use the dropdown to select your Speaker, Microphone, and Ringer.


    If you use Firefox, you can change your Microphone device setting. To change your speaker and ringer, use your computer settings.

Change your ringtone

You can change your ringtone if your organization uses a custom CCP. Developers: for more information, see Amazon Connect Streams.