Browsers supported by Amazon Connect - Amazon Connect

Browsers supported by Amazon Connect

Agents use the Contact Control Panel (CCP) in Amazon Connect to communicate with contacts. The CCP is a website that they access using a web browser.

Before you work with Amazon Connect, verify that your browser is supported using the following table.

Browser Version How to check your version

Google Chrome

Latest three versions

Open Chrome and type chrome://version in your address bar. The version is in the Google Chrome field at the top of the results.

Mozilla Firefox ESR

Latest three versions

Open Firefox. On the menu, choose the Help icon and then choose About Firefox. The version number is listed underneath the Firefox name.

Mozilla Firefox

Latest three versions

Open Firefox. On the menu, choose the Help icon and then choose About Firefox. The version number is listed underneath the Firefox name.

Please see Issue with Firefox version 86.

Microsoft Edge is not supported.

For more requirements, see Agent headset and workstation requirements for the CCP.

Browsers on mobile devices

The Amazon Connect console and Contact Control Panel (CCP) do not work on mobile browsers. However, your agents can forward the audio portion of the call to their mobile device. For instructions, see Forward calls to a mobile device (iPhone, Android).

Issue with Firefox version 86

The following issue may occur if you embed the Amazon Connect Contact Control Panel (CCP) into your agent application and your users access the Amazon Connect CCP using the Firefox web browser with Enhanced Tracking Protection browser setting set to Strict.

An upgrade to Firefox, specifically Firefox non-ESR version 86 released on February 23, 2021, introduced Total Cookie Protection which modified cookie sharing behavior across sites for users with Enhanced Tracking Protection set to Strict (Firefox defaults to Standard). Users with this specific browser setting and version combination may be unable to access the Amazon Connect CCP when embedded in another application, preventing them from handling contacts.

To prevent impact to your users (agents), we recommend that your users do one of the following:

  • Confirm (or set) Enhanced Tracking Protection as Standard in their browser settings. Users can do this by following instructions documented here.

  • Do not upgrade their Firefox browser version to v86 or higher.

  • Use Google Chrome to access the Amazon Connect CCP.