Browsers supported by Amazon Connect

Agents use the Contact Control Panel (CCP) in Amazon Connect to communicate with contacts. The CCP is a website that they access using a web browser.

Before you work with Amazon Connect, verify that your browser is supported using the following table.

Browser	Version	How to check your version
Google Chrome	Latest three versions	Open Chrome and type chrome://version in your address bar. The version is in the Google Chrome field at the top of the results.
Mozilla Firefox ESR	Latest three versions	Open Firefox. On the menu, choose the Help icon and then choose About Firefox. The version number is listed underneath the Firefox name.
Mozilla Firefox	Latest three versions	Open Firefox. On the menu, choose the Help icon and then choose About Firefox. The version number is listed underneath the Firefox name.

Browsers on mobile devices

The Amazon Connect console and Contact Control Panel (CCP) do not work on mobile browsers.