Case layouts

This topic is intended for developers who are using the Amazon Connect Cases APIs.

There is an underlying resource called a case layout that is linked to the case template. Technically, it is the case layout that holds the display elements for a case, such as:

• Which fields to display.

• The section, either Top panel or More information.

• The order within a section to display these fields

Whereas it's the case template that mandates a particular schema, such as required case fields.

The case layout is linked to a case template.

Note

You can create a case template and not link it to a case layout. Any case created with a case template that is not linked to a case layout will display system fields in a default order.