Change a Default Contact Flow - Amazon Connect

Change a Default Contact Flow

You can override the way the default flows work by editing them directly, but we don't recommend doing that. Instead, make a copy of the default flow, assign a name that indicates it's a custom version, and then edit that one.

To change a default contact flow

  1. On the navigation menu, choose Routing, Contact flows.

  2. Choose the default contact flow you want to customize.

  3. In the upper right corner of the page, choose the Save drop-down arrow. Choose Save as.

  4. Assign a new name for the contact flow.

  5. Add the contact flow to your custom contact flow experience so it's run instead of the default.