Contact Block: Check Queue Status - Amazon Connect

Contact Block: Check Queue Status

In contact flow types

You can use this block in the following contact flow types:

  • Generic flow

  • Customer queue flow

  • Transfer to Agent flow

  • Transfer to Queue flow

Description

  • Checks the status of the queue based on specified conditions.

  • Branches based on the comparison of Time in Queue or Queue capacity.

    "Time in queue" is the amount of time the oldest contact spends in queue, before they are routed to an agent or removed from the queue.

  • If no match is found, the No Match branch is followed.

Properties

Configured block

When this block is configured, it looks similar to the following image:

Scenarios

See these topics for scenarios that use this block: