Contact block: Check queue status - Amazon Connect

Contact block: Check queue status

Description

  • Checks the status of the queue based on specified conditions.

  • Branches based on the comparison of Time in Queue or Queue capacity.

    • Time in queue is the amount of time the oldest contact spends in queue, before they are routed to an agent or removed from the queue.

    • Queue capacity is number of contacts waiting in a queue.

  • If no match is found, the No Match branch is followed.

Contact flow types

You can use this block in the following contact flow types:

  • Inbound contact flow

  • Customer queue flow

  • Transfer to Agent flow

  • Transfer to Queue flow

Properties

Configured block

When this block is configured, it looks similar to the following image:

Scenarios

See these topics for scenarios that use this block: