Edit a case
To edit a case, the agent chooses Edit and Save to save any changes.
You can edit a case only when it is not in a Closed status. If the case is Closed, you must update the status, then choose Edit to make your changes.
![The Status open.](/images/connect/latest/adminguide/images/cases-agent-application-edit.png)
![The edit case page.](/images/connect/latest/adminguide/images/cases-agent-application-edit-template.png)
To edit a case, the agent chooses Edit and Save to save any changes.
You can edit a case only when it is not in a Closed status. If the case is Closed, you must update the status, then choose Edit to make your changes.