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Link related cases in Connect Customer - Amazon Connect Customer

Link related cases in Connect Customer

The Linked Cases tab of a case lists the cases that are linked to it, with their reference number, title, status, assigned user, and last updated date. Choose a case title to open the linked case in a new tab.

The Linked Cases tab of a case, with the Unlink and Add linked case buttons.

  • To link another case, choose Add linked case. This requires the Cases - Edit permission.

  • To remove links, select one or more linked cases, and then choose Unlink. This requires the Linked cases - Delete permission. You can't undo this action.

When you merge cases, the primary and secondary cases are linked to each other automatically. For more information, see Merge cases in Cases.