TransferContactToAgent - Amazon Connect

TransferContactToAgent

Ends the current contact flow and transfers the customer to an agent. If the agent is already with someone else, the contact is disconnected. Transfer contact to agent works only for voice interactions.

Parameter object

No parameters are expected.

Results and conditions

None.

Errors

None.

Restrictions

This action is supported in only transfer to agent and transfer to queue flows.

Corresponding block in the UI

Transfer to agent (beta)