Set up phone numbers to use the Amazon Connect service
Important
Trying to contact support? See Amazon Customer Service
After you create an Amazon Connect instance, you can claim a phone number to use for your contact center. You can use this phone number to place a test call in to your contact center to confirm that it is working correctly. You can also use it in your production environment.
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For pricing information about claimed phone number costs, see Amazon Connect pricing
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For a list of the telephony capabilities that Amazon Connect provides, see the Amazon Connect Telecoms Country Coverage Guide
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If you want to keep a phone number you already have, you can port the phone number and use it with Amazon Connect. After a phone number is ported to Amazon Connect, it appears in the list of available phone numbers for you to assign to flows.
Contents
- Port your current phone number
- Claim a phone number in your country
- Request an SMS-enabled phone number through Amazon Pinpoint SMS
- Claim a phone number you already own in another country
- List phone numbers claimed to your instance
- Claim phone numbers for Asia Pacific (Tokyo)
- Request numbers or international numbers
- Move a phone number across instances
- Release a phone number
- Third-party numbers
- UIFN service - Inbound only
- Region requirements for ordering and porting phone numbers
