Create a rule in Contact Lens that ends associated tasks from a case - Amazon Connect

Create a rule in Contact Lens that ends associated tasks from a case

To create a rule that ends associated tasks

  1. When you create your rule, choose A new case is updated as the event source.

    The new rule page, the add action dropdown menu, the a case is added option.

  2. When you create your rule, choose End tasks for the action.

    The new rule page, the add action dropdown menu, the end tasks option.
    The end tasks option.

  3. Choose Next. Review and then choose Save.

  4. After you add rules, they are applied to new contacts that occur after the rule was added. Rules are applied when Contact Lens analyzes conversations.

    You cannot apply rules to past, stored conversations.