Copy and paste contact flows - Amazon Connect

Copy and paste contact flows

You can select, cut, copy, and paste a complete flow or multiple blocks within or across flows. The following information is copied:

  • All configured settings in the selected contact blocks.

  • The layout arrangements.

  • The connections.

Windows: CTRL+C to copy, CTRL+V to paste, and CTRL+X to cut

  1. To select multiple blocks at the same time, press the Ctrl key, and choose the blocks you want.

  2. Press Ctrl+C to copy the blocks.

  3. Press CTRL+V to paste the blocks.

Mac: Cmd+C to copy, Cmd+V to paste, and Cmd+X to cut

  1. To select multiple blocks at the same time, press the Cmd key, and choose the blocks you want.

  2. Press Cmd+C to copy the blocks.

  3. Press Cmd+V to paste the blocks.

Tip

Amazon Connect uses the clipboard for this feature. Paste won't work if you edit the JSON in your clipboard and introduce a typo or other error, or if you have multiple items saved to your clipboard.