Countries you can call by default
The Region where your instance is created determines which countries you can call by default.
Submit a service quota
increase request
For a list of all the countries available for outbound calling, see Amazon Connect pricing
If you already have an instance, the countries that you are allowed to call may be different that those listed in the following sections because we have changed the service quotas over time.
Instances created in US East, US West, Canada (Central) and AWS GovCloud (US-West)
You can call the following countries by default:
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United States
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Canada
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Mexico
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Puerto Rico
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United Kingdom: See Prefixes that are not allowed by default
Instances created in Africa (Cape Town)
You can call the following countries by default:
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South Africa
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United Kingdom
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United States
Instances created in Asia Pacific (Seoul)
You can call the following countries by default:
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South Korea
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United Kingdom
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United States
Instances created in Asia Pacific (Singapore)
You can call the following countries by default:
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Singapore
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Australia
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Hong Kong
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United States
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United Kingdom: See Prefixes that are not allowed by default
Instances created in Asia Pacific (Sydney)
You can call the following countries by default:
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Australia
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New Zealand
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Philippines
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United States
Instances created in Asia Pacific (Tokyo)
You can call the following countries by default:
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Japan: See Prefixes that are not allowed by default
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Vietnam
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United States
Instances created in EU (Frankfurt) and EU (London)
You can call the following countries by default:
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United Kingdom: See Prefixes that are not allowed by default
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Italy
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France
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Ireland
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United States
Prefixes that are not allowed by default
UK numbers with the following prefixes are not allowed by default:
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+447 +44111 +44118 +44119 +448 +44826 +449
Before you can dial these UK mobile numbers, you must submit a service quota increase request.
Japan mobile numbers with the following prefixes are not allowed by default:
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+8170, 8180, and 8190
Before you can dial these Japan mobile numbers, you must submit a service quota increase request.