Create Voluntary time off slots - Amazon Connect

Create Voluntary time off slots

  1. Choose the Make Request button in the Published schedule calendar UI and select VTO.

  2. A supervisor or manager enters the date and time range for voluntary time off.

  3. Select the productive activity from the Activity list.

  4. Select by Staffing group or by Staff rules.

    • Staffing Groups send notifications to all agents regarding the availability of overtime slots. Agents are approved based on a first come, first served model.

    • Staff rules allow supervisors to select specific agents to send overtime notifications to.

  5. Select the number of required voluntary time off slots.

  6. Provide the reason for requesting voluntary time off in the Reason text box. Agents will be able to view the reason prior to accepting or declining the overtime request.

  7. Choose Request