Object mapping for Customer Profiles - Amazon Connect

Object mapping for Customer Profiles

Following is the object mapping from the external applications to the standard profile attributes in Amazon Connect Customer Profiles.

Salesforce objects

Object: Account

Saleforce source field Customer profiles target field

Id

Attributes.sfdcAccountId

Name

BusinessName

Phone

PhoneNumber

BillingStreet

BillingAddress.Address1

BillingCity

BillingAddress.City

BillingState

BillingAddress.State

BillingCountry

BillingAddress.Country

BillingPostalCode

BillingAddress.PostalCode

ShippingStreet

ShippingAddress.Address1

ShippingCity

ShippingAddress.City

ShippingState

ShippingAddress.State

ShippingCountry

ShippingAddress.Country

ShippingPostalCode

ShippingAddress.PostalCode

IsPersonAccount

PartyType

PersonMobilePhone

MobilePhoneNumber

PersonHomePhone

HomePhoneNumber

PersonEmail

PersonalEmailAddress

PersonMailingAddress.Street

MailingAddress.Address1

PersonMailingAddress.City

MailingAddress.City

PersonMailingAddress.State

MailingAddress.State

PersonMailingAddress.Country

MailingAddress.Country

PersonMailingAddress.PostalCode

MailingAddress.PostalCode

PersonBirthDate

BirthDate

PersonOtherStreet

Address.Address1

PersonOtherCity

Address.City

PersonOtherState

Address.State

PersonOtherCountry

Address.Country

PersonOtherPostalCode

Address.PostalCode

FirstName

FirstName

LastName

LastName

MiddleName

MiddleName

AccountNumber

AccountNumber

Object: Contact

Saleforce source field Customer profiles target field

Id

Attributes.sfdcContactId

AccountId

Attributes.sfdcAccountId

LastName

LastName

FirstName

FirstName

MiddleName

MiddleName

OtherStreet

Address.Address1

OtherCity

Address.City

OtherState

Address.State

OtherCountry

Address.Country

OtherPostalCode

Address.PostalCode

MailingStreet

MailingAddress.Address1

MailingCity

MailingAddress.City

MailingState

MailingAddress.State

MailingCountry

MailingAddress.Country

MailingPostalCode

MailingAddress.PostalCode

Phone

PhoneNumber

HomePhone

HomePhoneNumber

MobilePhone

MobilePhoneNumber

Email

EmailAddress

Birthdate

BirthDate

Zendesk objects

Object: users

Zendesk source field Customer profiles target field

id

Attributes.ZendeskUserId

external_id

Attributes.ZendeskExternalId

email

EmailAddress

phone

PhoneNumber

Marketo objects

Object: leads

Marketo source field Customer profiles target field

id

Attributes.MarketoLeadId

sfdcAccountId

Attributes.sfdcAccountId

sfdcContactId

Attributes.sfdcContactId

firstName

FirstName

lastName

LastName

middleName

MiddleName

email

EmailAddress

phone

PhoneNumber

mobilePhone

MobilePhoneNumber

mobilePhone

MobilePhoneNumber

billingStreet

BillingAddress.Address1

billingCity

BillingAddress.City

billingState

BillingAddress.State

billingCountry

BillingAddress.Country

billingPostalCode

BillingAddress.PostalCode

address

Address.Address1

city

Address.City

state

Address.State

country

Address.Country

postalcode

Address.PostalCode

gender

Gender

dataOfBirth

BirthDate

ServiceNow objects

Object: sys_user

ServiceNow source field Customer profiles target field

sys_id

Attributes.ServiceNowSystemId

first_name

FirstName

last_name

LastName

middle_name

MiddleName

gender

Gender

email

EmailAddress

phone

PhoneNumber

home_phone

HomePhoneNumber

mobile_phone

MobilePhoneNumber

street

Address.Address1

city

Address.City

state

Address.State

country

Address.Country

zip

Address.PostalCode