Object mapping for Customer Profiles

Following is the object mapping from the external applications to the standard profile attributes in Amazon Connect Customer Profiles.

Salesforce objects

Object: Account

Saleforce source field	Customer profiles target field
Id	Attributes.sfdcAccountId
Name	BusinessName
Phone	PhoneNumber
BillingStreet	BillingAddress.Address1
BillingCity	BillingAddress.City
BillingState	BillingAddress.State
BillingCountry	BillingAddress.Country
BillingPostalCode	BillingAddress.PostalCode
ShippingStreet	ShippingAddress.Address1
ShippingCity	ShippingAddress.City
ShippingState	ShippingAddress.State
ShippingCountry	ShippingAddress.Country
ShippingPostalCode	ShippingAddress.PostalCode
IsPersonAccount	PartyType
PersonMobilePhone	MobilePhoneNumber
PersonHomePhone	HomePhoneNumber
PersonEmail	PersonalEmailAddress
PersonMailingAddress.Street	MailingAddress.Address1
PersonMailingAddress.City	MailingAddress.City
PersonMailingAddress.State	MailingAddress.State
PersonMailingAddress.Country	MailingAddress.Country
PersonMailingAddress.PostalCode	MailingAddress.PostalCode
PersonBirthDate	BirthDate
PersonOtherStreet	Address.Address1
PersonOtherCity	Address.City
PersonOtherState	Address.State
PersonOtherCountry	Address.Country
PersonOtherPostalCode	Address.PostalCode
FirstName	FirstName
LastName	LastName
MiddleName	MiddleName
AccountNumber	AccountNumber

Object: Contact

Saleforce source field	Customer profiles target field
Id	Attributes.sfdcContactId
AccountId	Attributes.sfdcAccountId
LastName	LastName
FirstName	FirstName
MiddleName	MiddleName
OtherStreet	Address.Address1
OtherCity	Address.City
OtherState	Address.State
OtherCountry	Address.Country
OtherPostalCode	Address.PostalCode
MailingStreet	MailingAddress.Address1
MailingCity	MailingAddress.City
MailingState	MailingAddress.State
MailingCountry	MailingAddress.Country
MailingPostalCode	MailingAddress.PostalCode
Phone	PhoneNumber
HomePhone	HomePhoneNumber
MobilePhone	MobilePhoneNumber
Email	EmailAddress
Birthdate	BirthDate

Zendesk objects

Object: users

Zendesk source field	Customer profiles target field
id	Attributes.ZendeskUserId
external_id	Attributes.ZendeskExternalId
email	EmailAddress
phone	PhoneNumber

Marketo objects

Object: leads

Marketo source field	Customer profiles target field
id	Attributes.MarketoLeadId
sfdcAccountId	Attributes.sfdcAccountId
sfdcContactId	Attributes.sfdcContactId
firstName	FirstName
lastName	LastName
middleName	MiddleName
email	EmailAddress
phone	PhoneNumber
mobilePhone	MobilePhoneNumber
mobilePhone	MobilePhoneNumber
billingStreet	BillingAddress.Address1
billingCity	BillingAddress.City
billingState	BillingAddress.State
billingCountry	BillingAddress.Country
billingPostalCode	BillingAddress.PostalCode
address	Address.Address1
city	Address.City
state	Address.State
country	Address.Country
postalcode	Address.PostalCode
gender	Gender
dataOfBirth	BirthDate

ServiceNow objects

Object: sys_user

ServiceNow source field	Customer profiles target field
sys_id	Attributes.ServiceNowSystemId
first_name	FirstName
last_name	LastName
middle_name	MiddleName
gender	Gender
email	EmailAddress
phone	PhoneNumber
home_phone	HomePhoneNumber
mobile_phone	MobilePhoneNumber
street	Address.Address1
city	Address.City
state	Address.State
country	Address.Country
zip	Address.PostalCode