Data retention

The analytics data lake retains data for 25 months. At launch, the following data sets have data from October 2022 assuming your instance has data from that far back: Contacts Record, Contact Statistic Record, Agent Queue Statistic Record, and Agent Statistic Record.  Contact Lens Conversational Analytics data is available from July 2023, Contact Lens evaluation records from February 2023, and Contact Flow Events from May of 2024.