Default security profiles - Amazon Connect

Default security profiles

Amazon Connect includes default security profiles for general roles. You can review the permissions granted by these profiles and use them if they align with the permissions that your users need. Otherwise, create a security profile that grants your users only the permissions they need.

The following table lists the default security profiles:

Security profile Description

Admin

Grants administrators permission to perform all actions.

Agent

Grants agents permission to access the CCP.

CallCenterManager

Grants managers permission to perform actions related to user management, metrics, and routing.

QualityAnalyst

Grants analysts permission to perform actions related to metrics.