Default security profiles

Amazon Connect includes default security profiles for general roles. You can review the permissions granted by these profiles and use them if they align with the permissions that your users need. Otherwise, create a security profile that grants your users only the permissions they need.

The following table lists the default security profiles.

Security profile	Description
Admin	Grants administrators permission to perform a majority of actions.
Agent	Grants agents permission to access the CCP.
CallCenterManager	Grants managers permission to perform actions related to user management, metrics, and routing.
QualityAnalyst	Grants analysts permission to perform actions related to metrics.

Note

New permissions are added on a regular basis. We recommend revisiting your permission configurations to ensure your users can access the latest Amazon Connect features.