Delete your Amazon Connect instance - Amazon Connect
Delete your instanceError message: Region Unsupported

Delete your Amazon Connect instance

If you no longer need your Amazon Connect instance, you can delete it. Here's what happens when you delete it:

  • Its claimed phone number is released back to inventory.

  • When customers call the phone number that you've released, they'll get a message that it's not a working phone number.

Important

You can't restore a deleted Amazon Connect instance or access its settings, data, metrics, and reports.

Delete your instance

You must have the appropriate AWS permissions to delete an Amazon Connect. If your organization is using IAM, see Required permissions for using custom IAM policies to manage access to the Amazon Connect admin website.

  1. Open the Amazon Connect console at https://console.aws.amazon.com/connect/.

  2. Select the radio button for the instance.

  3. Choose Delete. If you don't see the Delete button, you don't have permissions to delete instances. Contact your AWS administrator for help.

    The Amazon Connect virtual contact center instances page, the delete button.

  4. When prompted, enter the name of the instance and then choose Delete.

Tip

We recommend checking your CloudWatch log groups related to the Amazon Connect instance, and deleting them if they are no longer needed. For more information, see Delete a CloudWatch Logs log group using an AWS SDK.

Error message: "Region Unsupported. Amazon Connect is not available in [Region]"

If you get this error message, it means that you selected a Region in the AWS Management Console that is not the Region in which you created the Amazon Connect instance, and Amazon Connect isn't available in that Region.

To switch Regions and delete your Amazon Connect instance

  1. From the navigation bar, open the Region selector. Select the Region in which you created the Amazon Connect instance.

    The list of Regions in the Region selector.

  2. From the navigation bar, choose Amazon Connect from the list of services to open the Amazon Connect console. If you don't see the instance, keep selecting from the supported Regions until you find your instance.

  3. Select the radio button for the instance.

  4. Choose Delete. If you don't see the Delete button, you don't have permissions to delete instances. Contact your AWS administrator for help.

  5. When prompted, enter the name of the instance and then choose Delete.