Delete Users from Your Amazon Connect Instance - Amazon Connect

Delete Users from Your Amazon Connect Instance

When a user is deleted from Amazon Connect, you won't be able to configure their agent settings any more. For example, you won't be able to assign a routing profile to them.

The user's data in CTRs and reports is retained. The data is preserved for the consistency of the historical metrics.

In the historical metrics reports, the agent's data will be included in the Agent performance metrics report. However, you won't be able to see an Agent activity audit of the deleted agent because their name won't appear in the drop-down list.