Disable a queue temporarily using Amazon Connect - Amazon Connect

Disable a queue temporarily using Amazon Connect

You can quickly control the flow of contacts to queues by temporarily disabling a queue. When a queue is disabled, it's put in an offline mode. No new contacts are routed to the queue, but any existing contacts already in the queue are routed to agents.

Only users who have a security profile with Routing - Queues - Enable/Disable permission can disable a queue.

Security profile permissions table showing Queues row with Create checkbox selected.
To temporarily disable an active queue

  1. Log in to the Amazon Connect admin website at https://instance name.my.connect.aws/. Use an Admin account, or an account that has Routing - Queues - Enable/Disable permission in its security profile.

  2. On the Amazon Connect admin website, on the navigation menu, choose Routing, Queues.

  3. For the queue you want to disable, toggle the Status to Disabled, as shown in the following image.

    The Queues page, the Status toggle.

  4. Choose Disable to confirm you want to disable the queue, as shown in the following image. You can immediately re-enable the queue if needed by toggling the button back to Enabled.

    The Disable queue confirmation box.