Download a forecast - Amazon Connect

Download a forecast

You can download a forecast so you can inspect it offline. A forecast is downloaded as a .csv file of the forecast data. It has the queue name, channel type, timestamp, incoming contact volume and average handle time data.

  1. Log in to the Amazon Connect console with an account that has security profile permissions for Analytics, Forecasting - Edit.

    For more information, see Security profile permissions for Forecasting, capacity planning, and scheduling.

  2. On the Amazon Connect navigation menu, choose Analytics and optimization, Forecasting.

  3. On the Forecasts tab, choose the forecast.

  4. Choose Actions, and then download either the last computed forecast or the last published forecast.

  5. We recommend clicking or tapping click here so that you can choose the name of the file download and where to save it. Otherwise, the file is saved to your Downloads folder and its name is a generated number.