Download a Real-time Metrics Report - Amazon Connect

Download a Real-time Metrics Report

You can download the data included in your report as a comma-separated value (CSV) file so that you can use it with other applications. If there is no data for one of the selected metrics, the field in the downloaded CSV file contains a dash.

To download a real-time metrics report as a CSV file

  1. Create the report.

  2. Choose the down arrow next to Save in the top-right corner of the page and choose Download CSV.

  3. When prompted, confirm whether to open or save the file.