Download users from your Amazon Connect instance

You can export a list of users from Amazon Connect to a .csv file. The output is limited to the results that appear on the page; it does not include all the users, if you have more users than appear on the page.

1. Log in to the Amazon Connect admin website at https://instance name.my.connect.aws/. Use an Admin account, or an account assigned to a security profile that has Users and permissions - Users - Edit permissions.

2. In Amazon Connect, on the left navigation menu, choose Users, User management.

3. Choose Download CSV.

   Tip

   If a user has Users - View permissions instead of Edit permissions, they will see the Download CSV option on their page, but when they choose it, the .csv file will be empty.