Enable forecasting, capacity planning, and scheduling
You must enable Forecasting, capacity planning, and scheduling at the Amazon Connect instance level. Once the check-box has been selected to enable this feature, it may take up to 24 hours for the feature to be available for use in your AWS account.
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Log in to the AWS Management Console
using your AWS account. -
In the AWS Management Console, at the top of the page in the search bar, type Amazon Connect and then choose Amazon Connect.
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Choose the Instance alias that you would like to enable Forecasting, capacity planning, and scheduling on.
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Choose Forecasting, capacity planning, and scheduling on the left-hand navigation bar. For information on the security profile permissions needed to enable Forecasting, capacity planning, and scheduling, see Security profile permissions for Forecasting, capacity planning, and scheduling.
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Select the check box to enable Forecasting, capacity planning, and scheduling.
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The status will change to In progress.
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Within 24 hours the status will change to Enabled and Forecasting, capacity planning, and scheduling will be ready to use.
