Enable forecasting, capacity planning, and scheduling - Amazon Connect

Enable forecasting, capacity planning, and scheduling

You must enable forecasting, capacity planning, and scheduling at the Amazon Connect instance level. After you enable forecasting, capacity planning, and scheduling, it may take up to 24 hours for the feature to be available for use in your AWS account.

  1. Log in to the AWS Management Console using your AWS account.

  2. In the AWS Management Console, at the top of the page in the search bar, type Amazon Connect and then choose Amazon Connect.This is shown in the following image.

    
                            The AWS Management Console, the search box, Amazon Connect
  3. On the Amazon Connect virtual contact center instances page, choose the Instance alias where you want to enable forecasting, capacity planning, and scheduling.

    
                            The Amazon Connect virtual contact center instances page, the instance
                                alias.
  4. In the navigation pane, choose Forecasting, capacity planning, and scheduling.

    
                            The Amazon Connect navigation pane, the option for forecasting, capacity planning, and scheduling.
  5. On the Forecasting, capacity planning, and scheduling page, select the check box to enable forecasting, capacity planning, and scheduling.

    
                            The Enable forecasting, capacity planning, and scheduling option.
  6. The status changes to In progress, as shown in the following image.

    
                            The Enable capabilities section, the Status message is set to In
                                progress.
  7. Within 24 hours the status will change to Enabled and forecasting, capacity planning, and scheduling will be ready to use.

    
                            The Enable capabilities section, the Status message is set to
                                Enabled.