Enable quick responses in a custom CCP
To enable quick responses for an embedded or custom CCP, you use the Amazon Connect Streams library
Note
To prevent search API misuse, we implemented default values for the following request parameters:
-
debounceTime
– 250ms between subsequentSearchQuickResponse
API calls -
maxSearchResults
– 25 -
Search priority order:
-
shortcut key
-
name
-
content
-
description
-