Contact block: End flow / Resume - Amazon Connect

Contact block: End flow / Resume

Description

  • Ends the current flow without disconnecting the contact.

  • This block is often used for the Success branch of the Transfer to queue block. The flow doesn't end until the call is picked up by an agent.

  • You also might use this block when a Loop prompts block is interrupted. You can return the customer to the Loop prompts block.

Supported channels

The following table lists how this block routes a contact who is using the specified channel.

Channel Supported?

Voice

Yes

Chat

Yes

Task

Yes

Contact flow types

You can use this block in the following contact flow types:

  • Customer queue flow

  • Customer whisper flow

  • Outbound Whisper flow

  • Agent whisper flow

Properties

Configured block

When this block is configured, it looks similar to the following image: