Flow block: End flow / Resume

Description

Important

The End flow / Resume block is a terminal flow block. It enables you to end a paused flow and return the contact without terminating the overall interaction. However, if you place the End flow / Resume block in an inbound flow or disconnect flow, it functions identically to the Disconnect block, and terminates the contact.

• Ends the current flow without disconnecting the contact.

• This block is often used for the Success branch of the Transfer to queue block. The flow doesn't end until the call is picked up by an agent.

• You also might use this block when a Loop prompts block is interrupted. You can return the customer to the Loop prompts block.

• You can also use this block to end a Paused flow and return the contact without terminating the overall interaction. For example, it's useful in flows where you are pausing and resuming tasks.

Supported channels

The following table lists how this block routes a contact who is using the specified channel.

Channel	Supported?
Voice	Yes
Chat	Yes
Task	Yes

Flow types

Important

If you place the End flow / Resume block in an inbound flow or disconnect flow, it functions identically to the Disconnect block, and terminates the contact.

• All flows

Properties

The following image shows the Properties page of the End flow / Resume block.

Configured block

The following image shows an example of what this block looks like when it is configured. It does not have any The End flow / Resume termination event branches.