Flow block: End flow / Resume
Description
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Ends the current flow without disconnecting the contact.
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This block is often used for the Success branch of the Transfer to queue block. The flow doesn't end until the call is picked up by an agent.
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You also might use this block when a Loop prompts block is interrupted. You can return the customer to the Loop prompts block.
Supported channels
The following table lists how this block routes a contact who is using the specified channel.
Channel | Supported? |
---|---|
Voice |
Yes |
Chat |
Yes |
Task |
Yes |
Flow types
You can use this block in the following contact flow types:
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Customer queue flow
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Customer whisper flow
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Outbound Whisper flow
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Agent whisper flow
Properties

Configured block
When this block is configured, it looks similar to the following image:
