Flow block: End flow / Resume

Description

• Ends the current flow without disconnecting the contact.

• This block is often used for the Success branch of the Transfer to queue block. The flow doesn't end until the call is picked up by an agent.

• You also might use this block when a Loop prompts block is interrupted. You can return the customer to the Loop prompts block.

Supported channels

The following table lists how this block routes a contact who is using the specified channel.

Channel	Supported?
Voice	Yes
Chat	Yes
Task	Yes

Flow types

You can use this block in the following contact flow types:

• Customer queue flow

• Customer whisper flow

• Outbound Whisper flow

• Agent whisper flow

Properties

Configured block

When this block is configured, it looks similar to the following image: