Find the contact flow ID - Amazon Connect

Find the contact flow ID

The contact flow ID is the contact flow you want to use for inbound Apple Business Chat messages. Contact flows define the experiences for your customer when they begin a new chat.

You can either reuse an existing contact flow that you’re already using for voice or chat contacts, or create a new one specifically for Apple Business Chat contacts. For instructions about creating a new inbound contact flow, see Create an inbound contact flow.

For more information about contact flows, see Create Amazon Connect contact flows.

To find your contact flow ID for Apple Business Chat

  1. Log in to the Amazon Connect console with an Admin account, or an account assigned to a security profile that has permissions to view contact flows.

  2. On the navigation menu, choose Routing, Contact flows.

  3. Select the contact flow you want to use.


    Only choose flows that are type Contact flow (inbound). Apple Business Chat doesn't work with other contact flow types, such as Customer queue, Customer hold, Customer whisper, etc.

  4. In the contact flow designer, expand Show additional flow information.

  5. Under the ARN (Amazon Resource Number), copy everything after contact-flow/. For example, in the following image, you would copy the underlined part.

    1. Notice the Type = Contact flow (Inbound).

    2. The contact flow ID is at the end of the ARN. Only copy this end part.