Amazon Connect Flow language concepts - Amazon Connect

Amazon Connect Flow language concepts

The following terms are used in the Flow language.

Contact

Flows can be run in context of a contact. In this case, they are referred to as contact flows.

Participant

Contact flows can additionally be run in a participant context. This allows participant actions—such as playing prompts or getting customer input—to be run. Certain types of contact flows, such as "No participants remaining" disconnect flows and Workitem contact flows, don't have a participant associated.

Action types

Flow actions have the following implicit types associated with them. A type determines when an action is attempted.