Forward calls to a mobile device (iPhone, Android) - Amazon Connect

Forward calls to a mobile device (iPhone, Android)

You can take the audio portion of a call on your mobile device, and at the same time use your computer to access the Contact Control Panel. This topic explains how to forward calls to your mobile device.

  1. In your Contact Control Panel (CCP), open Settings.

  2. Under Phone type, choose Desk phone.

  3. Enter the phone number for your mobile device, and choose Save.

    When a contact calls, the audio portion of the call goes to your mobile device. At the same time, on your computer you can manage the call using the CCP.