Get Started - Amazon Connect

Get Started

You get started by first enabling Forecasting, capacity planning, and scheduling in the Amazon Connect Management Console and then by configuring Security profile permissions for the Amazon Connect users that wish to use this feature.

Note

After selecting the check-box to enable Forecasting, capacity planning, and scheduling, it may take up to 24 hours before the feature is available for use. See Enable forecasting, capacity planning, and scheduling for more information.

Set up Amazon Connect Forecasting, capacity planning, and scheduling

Once you have completed the prerequisites, you will be able to use Forecasting, capacity planning, and scheduling. To get started, you can set a forecast interval, create a forecast group, create a forecast, create a capacity plan, and create a schedule.