How Customer Profiles adds keys to the index for lookups - Amazon Connect

How Customer Profiles adds keys to the index for lookups

The following diagram shows how Customer Profiles processes the standard identifiers to determine whether to persist the key.

A flowchart showing the decision process for persisting keys in Customer Profiles based on lookup and new object criteria.

The flowchart shows the following steps:

  1. Does the key have LOOKUP_ONLY specified?

    • If Yes, don't persist the key.

  2. If No, does the key have NEW_ONLY specified?

    • If No, save the key in the index to allow it to be used for lookups.

  3. If Yes, has ingesting the object results in creating a new profile?

    • If Yes, save the key in the index to allow it to be used for lookups.

    • If No, don't persist the key in the index for future lookups.