Inferred profiles - Amazon Connect

Inferred profiles

When a profile is created by the ingestion of an object that has no fields, the standard profile object of this new profile is empty. This empty standard profile object is an inferred profile.

When creating an inferred profile, the following two fields are populated in the standard object from the profile object, if available.

  • If there is any field defined with the content type of EMAIL_ADDRESS in the ingested object then this value will be populated into the EmailAddress field of the standard profile.

  • If there is any field with the content type of PHONE_NUMBER in the ingested object then this value will be populated into the PhoneNumber field of the standard profile.

Values for these fields are populated into the standard profile even if the fields do not have a target defined in the field definition.