Check communication status
Description
Use this block to verify whether an outbound message or voice call succeeded before proceeding. You can add up to 5 conditions.
Example use cases
-
Follow up only after an SMS or email is delivered.
-
Retry or route to an agent if a call fails or reaches voicemail.
How to configure this block
You can configure the Check communication status block in the admin website or using the CheckCommunicationStatus action in Flow language.
Supported status
| Channel | Status |
|---|---|
Failed |
|
Delivered |
|
Sent |
|
Read |
|
SMS |
Text invalid |
Text blocked |
|
Text delivered |
|
Text successful |
|
Text queued |
|
Text pending |
|
Text TTL expired |
|
Text carrier unreachable |
|
Text invalid message |
|
Text carrier blocked |
|
Text spam |
|
Text unknown |
|
Voice |
Voicemail beep |
Voicemail no beep |
|
AMD unanswered |
|
Sit tone busy |
|
Sit tone invalid number |
|
Human answered |
|
AMD unresolved |
|
AMD unresolved_silence |
|
AMD not applicable |
|
Sit tone detected |
|
Fax machine detected |
|
AMD error |
|
Outbound destination endpoint error |
|
Outbound resource error |
|
Outbound attempt failed |
|
Outbound preview discarded |
|
Expired |
|
AMD disabled |
|
Initiated |
|
connected_to_system |
|
Contact data updated |
|
Queued |
|
Connected to agent |
|
Disconnected |
|
Completed |
|
Bounce |
|
Complaint |
|
Delivery |
|
Send |
|
Reject |
|
Open |
|
Click |
|
Rendering Failure |
|
DeliveryDelay |
|
Subscription |
