Flow block in Amazon Connect: Loop
This topic defines the flow block for counting the number of times that customers are looped through the Looping branch.
Description
-
Loops over the same blocks for the configured number through the Looping branch.
-
After the loop is completed, the Complete branch is followed.
-
If the provided input is incorrect, the Error branch is followed.
-
This block is often used with a Get customer input block. For example, if the customer doesn't succeed in entering their account number, you can loop to give them another opportunity to enter it.
Supported channels
The following table lists how this block routes a contact who is using the specified channel.
| Channel | Supported? |
|---|---|
|
Voice |
Yes |
|
Chat |
Yes |
|
Task |
Yes |
|
|
Yes |
Flow types
You can use this block in the following flow types:
-
All flows
Properties
The following image shows the Properties page of the Loop block. It is configured to repeat three times, and then it branches.
In the Select an action dropdown, choose from the following options:
-
Set number of loops
-
Set array for looping
Set number of loops
When select an action is set to “Set number of loops”, note the following properties:
-
The loop block will loop over for the specified count
-
If the provided input is not a valid number, error branch is taken
-
If Loop Name is provided, you can access the current index through $.Loop.<yourLoopName>.Index, starts from 0
Set array for looping
When select an action is set to “Set array for looping”, note the following properties :
-
You can provide an array or list to loop through each element in the loop block
-
The block will loop for the number of elements in the input
-
Loop name is required to loop over an array
-
You can access the following with the Loop Name
-
$.Loop.<yourLoopName>.Index - Current Index, starts from 0
-
$.Loop.<yourLoopName>.Element - Current looping element
$.Loop.<yourLoopName>.Elements - The provided input Array
-
-
Error branch is taken if invalid array is provided
Configuration tips
-
If you enter 0 for the loop count, the Complete branch is followed the first time this block runs.
-
If a loop name is provided, it must be unique i.e. no other loop should be active with the same loop name.
Configured block
The following image shows an example of what this block looks like when it is configured. It has three branches: Looping, Complete, and Error .
