Flow block: Loop - Amazon Connect

Flow block: Loop

Description

  • Counts the number of times customers are looped through the Looping branch.

  • After the loops are completed, the Complete branch is followed.

  • This block is often used with a Get customer input block. For example, if the customer doesn't succeed in entering their account number, you can loop to give them another opportunity to enter it.

Supported channels

The following table lists how this block routes a contact who is using the specified channel.

Channel Supported?

Voice

Yes

Chat

Yes

Task

Yes

Flow types

You can use this block in the following flow types:

  • All flows

Properties

The following image shows the Properties page of the Loop block. It is configured to repeat three times, and then it branches.


                    The properties page of the Loop block.

Configuration tips

  • If you enter 0 for the loop count, the Complete branch is followed the first time this block runs.

Configured block

The following image shows an example of what this block looks like when it is configured. It has two branches: Looping and Complete.


                    A configured Loop block.