Contact Block: Loop - Amazon Connect

Contact Block: Loop

In contact flow types

You can use this block in the following contact flow types:

  • All flows

Description

  • Counts the number of times customers are looped through the Looping branch.

  • After the loops are completed, the Complete branch is followed.

  • This block is often used with a Get customer input block. For example, if the customer doesn't succeed in entering their account number, you can loop to give them another opportunity to enter it.

Properties

Configuration tips

  • If you enter 0 for the loop count, the Complete branch is followed the first time this block runs.

Configured block

When this block is configured, it looks similar to the following image: