Contact block: Loop - Amazon Connect

Contact block: Loop

Description

  • Counts the number of times customers are looped through the Looping branch.

  • After the loops are completed, the Complete branch is followed.

  • This block is often used with a Get customer input block. For example, if the customer doesn't succeed in entering their account number, you can loop to give them another opportunity to enter it.

Supported channels

The following table lists how this block routes a contact who is using the specified channel.

Channel Supported?

Voice

Yes

Chat

Yes

Task

Yes

Contact flow types

You can use this block in the following contact flow types:

  • All flows

Properties

Configuration tips

  • If you enter 0 for the loop count, the Complete branch is followed the first time this block runs.

Configured block

When this block is configured, it looks similar to the following image: