Contact block: Loop - Amazon Connect

Contact block: Loop


  • Counts the number of times customers are looped through the Looping branch.

  • After the loops are completed, the Complete branch is followed.

  • This block is often used with a Get customer input block. For example, if the customer doesn't succeed in entering their account number, you can loop to give them another opportunity to enter it.

Contact flow types

You can use this block in the following contact flow types:

  • All flows


Configuration tips

  • If you enter 0 for the loop count, the Complete branch is followed the first time this block runs.

Configured block

When this block is configured, it looks similar to the following image: